Articles

Recent updates to many of the popular web browsers such as Chrome and Firefox are now actively blocking older SSL/TLS certificate versions, used on AIM Managers running v3.x and 4.x. If you have enabled SSL access you may not be able to access the AIM's web interface unless you use an older web browser and disable 'Use SSL' in the Dashboard -> Settings -> Network settings menu.

For customers running v4.x firmware, it is recommended that you upgrade to v5.3 which is supported. Customers running v3.x or v4.0 and who are unable to upgrade will either have to use an older web browser or disable SSL access.

The Free-Flow feature on CCS-PRO requires that the host operating system can support an absolute mouse. This is where the mouse tells the host computer where the pointer is on the screen.

Up until the release of a Windows 10 build in Early 2019, it was necessary for you to install our multi-monitor driver to work with more than one monitor. After Early 2019 Windows 10 treated all the screens as one large workspace instead, so depending on your screen layout, the multi-monitor driver was not required. However, after the Windows update on June 8th 2021 "Patch Day", this change has now been reverted, meaning that the mouse pointer will be confined to the first screen unless you install the multi-monitor driver. You will also need to download and use the Free-Flow Configurator to arrange the screen layout.

The IPEPS+ has a feature called File Transfer that is not compatible with all intermediary KVM products and can prevent USB from working.

Out of the box, although File Transfer is shown as being disabled in the user interface, it is still enabled internally. This will be fixed on the next firmware release.

The ALIF3000 can only be upgraded via the AIM Manager. We are aware of any issue with AIM v4.11 and below where an upgrade will unexpectedly fail. Make sure that you have not set the AIM to Use SSL for its web interface, this is where you use https rather than http to access the AIM. The setting is found under Dashboard -> Settings -> Network -> Use SSL. If you have, temporary turn off the feature, upgrade the ALIF3000(s) and then turn it back on again afterwards.

The latest v2 firmware for the IPEPS-PLUS adds Virtual Media support. The new function is not compatible with the DDX and as a result, also causes the mouse to stop working if you use Absolute mode. Disabling File Transfer on the IPEPS-PLUS will allow Absolute mouse mode to work again.

Affects AIM f/w v4.7 and below on writing.

We have found a problem where it is not possible to add a backup AIM Manager if you have configured AIM to use an HTTPS connection.

Known to affect 4.x firmware.

When configuring the AIM's web interface, it is recommended that you use an up to date web browser. If using Internet Explorer 11 or below, configuration pages like the network settings may not save and give you an error message.

Mouse Wheel not working on some mice in Free-Flow mode

For full XDIP compatibility, upgrade to v2.0 or above,

We have had some instances where endpoints were not being seen properly by AIM when using a Cisco network switch.

Upon investigation, it was discovered that if the ethernet interfaces in the switch configuration are left as default (i.e. no settings) that the switch can take a long while to determine what type of device is connected, i.e. a host or another switch (trunk). This seems to stop the endpoints from getting an IP address from the DHCP server.