ALIF: ALIF3000 - Upgrade Issue

Published 02-10-2020 17:32

The ALIF3000 can only be upgraded via the AIM Manager. We are aware of any issue with AIM v4.11 and below where an upgrade will unexpectedly fail. Make sure that you have not set the AIM to Use SSL for its web interface, this is where you use https rather than http to access the AIM. The setting is found under Dashboard -> Settings -> Network -> Use SSL. If you have, temporary turn off the feature, upgrade the ALIF3000(s) and then turn it back on again afterwards.

IPEPS-PLUS: VNC Absolute mouse not working with DDX

Published 18-10-2019 16:46

The latest v2 firmware for the IPEPS-PLUS adds Virtual Media support. The new function is not compatible with the DDX and as a result, also causes the mouse to stop working if you use Absolute mode. Disabling File Transfer on the IPEPS-PLUS will allow Absolute mouse mode to work again.

ALIF: AIM - Web browser compatibility

Published 14-07-2018 23:00

Known to affect 4.x firmware.

When configuring the AIM's web interface, it is recommended that you use an up to date web browser. If using Internet Explorer 11 or below, configuration pages like the network settings may not save and give you an error message.

ALIF: Cisco Network Switch configuration

Published 02-03-2017 23:00

We have had some instances where endpoints were not being seen properly by AIM when using a Cisco network switch.

Upon investigation, it was discovered that if the ethernet interfaces in the switch configuration are left as default (i.e. no settings) that the switch can take a long while to determine what type of device is connected, i.e. a host or another switch (trunk). This seems to stop the endpoints from getting an IP address from the DHCP server.