Some AIM configuration settings are only available when it is first setup and cannot be altered afterwards. The multi-subnet feature for example is one of those.
Note
After factory resetting the AIM it will be assigned IP address 169.254.1.3. If a Primary AIM server is on the same network when the reset occurs, it will automatically take control of the AIM on the reboot making it a Backup Server.
The AIM's endpoint license persists after a factory reset and does not change.
Warning
If the AIM is a Primary or Solo and has been connected to endpoints (TX's and RX's), deleting the security certificates will break the trust between the AIM and the endpoints on the network. The Endpoints would also need to be factory reset to communicate with the AIM again.
Procedure
Select the applicable firmware version below:-
[+] AIM v5.x and below
[-] AIM v6.x
- To factory reset the AIM you need to open a web browser and log into the AIM’s web interface.
- From the Side Menu, choose System Care and then Update.
- On the Updates page, click on Reset Configuration.
- In the Reset AIM Configuration dialog, choose the firmware version that you wish the AIM to reset to.
- Tick Also reset the server IP address and Also delete security certificates and keys to perform a full factory reset.
A full reset is required, for example, when adding the AIM as a Backup or Satellite to a Primary unit, or when making fundamental configuration changes such as switching between single-subnet and multi-subnet modes.
- Press Reset AIM Configuration.
- After approximately 5–10 minutes, the Restart Now option will be presented.
- Click Restart Now to reboot the AIM and complete the factory reset.