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X-DVIPRO: Lost Video after Windows 10 Fall Creators Update

After upgrading to the Windows 10 Fall Creators Update, the video is lost on boot when either the windows login or desktop is normally displayed. The BIOS and initial low-resolution Windows 10 splash screens, however, are still displayed. The yellow led on the X-DIVPRO's remote unit flashes to indicate that there is a problem.

Provided your monitor can support it, Windows automatically increases the colour depth from 24-bit to 30-bit or higher which is not supported by the X-DVIPRO. To resolve the problem, temporarily connect a monitor directly to the host computer and go into the graphics card configuration pages. The colour depth needs to be reverted to 24-bit or also known as 8 bpc (bits per channel).

The example below is for an NVIDIA Graphics card.

  • Right-click on a non-populated area of the desktop and select NVIDIA Control Panel.

X DVIPRO Nvidia1

  • Expand the Display and then highlight the Change resolution.
  • In the Apply the following settings section, choose Use NVIDIA colour settings.
  • On the right side, select 8 bpc (or lower value) from the drop-down menu of Output color depth.

X DVIPRO Nvidia2

  • Restart the PC with the X-DVIPRO reattached.

Page last modified on Wednesday October 28, 2020 05:55:47 GMT-0000