Note
This feature is only available from an AIM running version 4.7 and above. The debug log file that you download from the AIM cannot be opened.
Upon request from a member of the Adder Support team, you may be asked to retrieve a debug log to help diagnose a problem that you may be experiencing.
Setting the Debug level
[+] AIM v5.x and below
[-] AIM v6.x
- Log into the AIM’s web interface.
- From the Side Menu, choose System Care and then Global Configuration.
- In the Diagnostics section, set the Debug Level to Full unless instructed otherwise.
- Remember that you must revert the setting back to Normal after performing the instructed activity.
- Optional: You can set the debug level to automatically return to normal after a specified time by choosing a time from the Debug Level Timeout dropdown list.
- Click Save to commit the change.
Capturing the Event
You will need to allow the AIM to capture some detailed logs. Depending on the issue, you may have to perform the action that is not working.
Download the Debug File
[+] AIM v5.x and below
[-] AIM v6.x
After the AIM has captured the activity, you will need to download the debug file.
- From the Side Menu, choose System Care and then Backup.
- At the top of the Backup page, click on the Archive tab,
- Click on the Download Debug File to download the file to your computer.
- After you have downloaded the file, set the debug level back to Normal. Press Save to confirm the change.