ALIF: How to retrieve Diagnostics on an ALIF2100

In the event that there is a problem that can not be fully understood and resolved, the ALIF2100 has a feature that allows you to capture diagnostics. There are multiple ways to capture the diagnostics which include:-

1. OSD menu on the Receiver (Point to Point Only)
2. Web interface on the Receiver and Transmitter.

Method 1

This only works if you are connecting a transmitter and receiver point to point.

• Open the OSD. The default hot key is CTRL+ALT+C.
• Navigate to the Diagnostics menu
• Change the Logging Severity Level if you are instructed to do so.
• Insert a FAT32 USB memory stick into one of its USB ports
• On the Capture diagnostics to USB option, press the Trigger button to generate a diagnostics file on your USB Memory stick.
• The file should be sent to Adder Support for investigation.

Method 2

The transmitter or receiver must be connected to a network. It is recommended that you use either Firefox or Internet Explorer.

• Open the web interface (HTTPS) for the transmitter or receiver.
• Navigate to the Diagnostics menu
• Change the Logging Severity Level if you are instructed to do so.
• On the Capture diagnostics to Download option, press the Trigger button to generate a diagnostics file which will be downloaded to your computer.
• The file should be sent to Adder Support for investigation.