Note
The logs can only be read by Adder support.
Models: ALIF1102T/R, ALIF1104T, ALIF2102T/R, ALIF2122T/R & ALIF2124T
In the event that there is a problem that can not be fully understood and resolved, the ALIF1100 and ALIF2100 have a feature that allows you to capture diagnostics. There are multiple ways to capture the diagnostics which include:-
- OSD menu on the Receiver (Point to Point Only)
- Web interface on the Receiver and Transmitter.
Method 1
This only works if you are connecting a transmitter and receiver point to point.
- Open the OSD. The default hot key is CTRL+ALT+C.
- Navigate to the Diagnostics menu
- Change the Logging Severity Level if you are instructed to do so.
- Insert a FAT32 USB memory stick into one of its USB ports
- On the Capture diagnostics to USB option, press the Trigger button to generate a diagnostics file on your USB Memory stick.
- The file should be sent to Adder Support for investigation.
Method 2
The transmitter or receiver must be connected to a network. It is recommended that you use either Firefox or Internet Explorer.
- Open the web interface (HTTPS) for the transmitter or receiver.
- Navigate to the Diagnostics menu
- Change the Logging Severity Level if you are instructed to do so.
- On the Capture diagnostics to Download option, press the Trigger button to generate a diagnostics file which will be downloaded to your computer.
- The file should be sent to Adder Support for investigation.