ALIF: How to retrieve Diagnostics on an ALIF1100 or ALIF2100

Models: ALIF102T, ALIF1102T/R, ALIF1104T, ALIF2102T/R, ALIF2122T/R & ALIF2124T

In the event that there is a problem that can not be fully understood and resolved, the ALIF1100 and ALIF2100 have a feature that allows you to capture diagnostics. There are multiple ways to capture the diagnostics which include:-

1. OSD menu on the Receiver (Point to Point Only)
2. Web interface on the Receiver and Transmitter.

Method 1

This only works if you are connecting a transmitter and receiver point to point.

• Open the OSD. The default hot key is CTRL+ALT+C.
• Navigate to the Diagnostics menu
• Change the Logging Severity Level if you are instructed to do so.
• Insert a FAT32 USB memory stick into one of its USB ports
• On the Capture diagnostics to USB option, press the Trigger button to generate a diagnostics file on your USB Memory stick.
• The file should be sent to Adder Support for investigation.

Method 2

The transmitter or receiver must be connected to a network. It is recommended that you use either Firefox or Internet Explorer.

• Open the web interface (HTTPS) for the transmitter or receiver.
• Navigate to the Diagnostics menu
• Change the Logging Severity Level if you are instructed to do so.
• On the Capture diagnostics to Download option, press the Trigger button to generate a diagnostics file which will be downloaded to your computer.
• The file should be sent to Adder Support for investigation.

IMPORTANT

Do not use the Log File download button, only use the Capture diagnostics to Download trigger button. The download Log File button only extracts a fraction of the diagnostics information that is available from the endpoint.