Upon request from a member of the Adder Support team, you may be asked to retrieve a debug log to help diagnose a problem that you may be experiencing.
Procedure
- Open a web browser and type: https://<IPADDRESS>, where IP Address is the address of the ALIF3000, e.g. https://192.168.1.10
- You may be asked for a username and password, if so, the username is admin and the password is password.
- When the web interface opens, scroll down the page to the Remote Support section and click on the Collect Logs button.
- This will generate a link below the Collect Logs button.
- Click on the link to download the debug file.