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XDIP: How to retrieve the USB diagnostics

 Note

The USB diagnostics should only be used if asked for by Adder support. The logs can only be read by Adder support.

XDIP has the functionality to create a diagnostics log on a USB stick connected to a receiver node. This can be done by following the following steps:

Receiver USB Diagnostics

Bring Up the OSD with the default hotkeys CTRL - ALT - C, then click on the cog icon for the admin pages. You'll be asked for the receivers admin password at this time, the default for this is blank.

1XDIP OSD 2XDIP Receiver Login

Once in the admin pages navigate to the Advanced tab. From here you can select the diagnostics window.

3XDIP Receiver Advanced 4XDIP Receiver Diagnostics

From the diagnostics page you can trigger the capture log to be dumped to your plugged in USB stick. Before doing so you should ensure that the severity level is set to 7. This is because the severity level Defines the level of messages that will be logged (according to RFC5424). Level 5 (normal but significant condition) is the default setting; XDIP currently supports levels 1 to 7. Choosing levels 6 (Informational) or 7 (Debug) will cause larger numbers of lesser events to also be logged, with a potential impact to overall performance.

5XDIP Receiver USB Dump


Transmitter USB Diagnostics

Starting from the receiver units admin pages, select the Setup Channels page. From here click on the cog on the right hand side of the channel that you wish to take a log file from.

6XDIP Receiver Channels 7XDIP Receiver Channels 2

You'll be prompted for the transmitters admin password at this time, the default for this is blank. After logging in select the Advanced page.

8XDIP Transmitter Login 9XDIP Transmitter Advanced

From the Advanced page, navigate to the diagnostics window. Ensuring that the severity level is set to 7 for the same reason as above with the receiver, then trigger the USB dump onto the USB stick connected to your receiver.

91XDIP Transmitter Diagnostics 92XDIP Transmitter Trigger

 Note

The outputed files are named with the last section of the mac address of the unit the log came from followed by a 7 digit nuber. For the sake of simplicity it is a good idea when supplying the files to support to rename them with a description of the unit the log came from so that it can be easily recognised.

Page last modified on Monday November 25, 2019 17:45:43 GMT