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ALIF: Accessing the DVIXDEBUG log

Upon request from a member of the Adder Support team, you may be asked to retrieve a dvixdebug log to help diagnose a video problem that you may be experiencing.

Using a web browser other than Internet Explorer which corrupts the formatting of the page, access the endpoint's (TX or RX) web interface using the following URL:-
http://<IPADDRESS>/cgi-bin/dvixdebug where <IPADDRESS> is the IP address of the endpoint.

To help diagnose a problem, you will need to retrieve the dvixdebug log from both the transmitter and receiver when the problem is occurring and send to the Adder Support team (support@adder.com).

Example of a Receiver log

Receiverdvixdebug

Example of a Transmitter log

Transmitterdvixdebug

Page last modified on Tuesday January 8, 2019 10:35:43 GMT